The following terms and conditions apply to all website development / design services provided by PAC Designs.
Last updated: 4th July 2019
It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote, then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full. Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions and the contract document that you sign to enter into contract with us
Charges for services to be provided by PAC Designs are defined in the project quotation that the Client receives via e-mail and/or in writing or in discussion with us. Quotations are valid for a period of 20 days. PAC Designs reserves the right to alter or decline to provide a quotation after expiry of the 20 days.
Unless agreed otherwise with the Client, all website design services require an advance payment of a minimum of 80% of agreed fee/ of the project quotation total before the work is done and balance cleared before the project is uploaded to the client or handled over to the client upon project completion.
Payment for services is due by cash, MPESA or bank transfer. PAC Designs will not accept any payments in installments (bits by bits). We strictly follow these terms.
PAC Designs will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall website development is completed. Note PAC Designs does not let the client review the project at any other phase of development. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies PAC Designs. The client is supposed to review the project and in writing via email send to PAC Designs with the areas where they want changes done. PAC Designs does not accept screen shots from clients as a way of suggesting edits. PAC Designs uploads the project on its sub domain for the client to review and not on client’s server. If the client refuses to cooperate by reviewing the project the delivery dates are not guaranteed and as such we do not accept any pressure whatsoever by the client
PAC Designs will install and publicly post or supply the Client’s website by the date specified in the project proposal, or at date agreed with Client upon PAC Designs receiving initial payment, unless a delay is specifically requested by the Client and agreed by PAC Designs
In return, the Client agrees to delegate a single individual as a primary contact to aid PAC Designs with progressing the commission in a satisfactory and expedient manner.
During the project, PAC Designs will require the Client to provide website content; text, images, movies and sound files etc. to populate the website. PAC Designs is not responsible in any way to come up with the content, images or any other file on behalf of the client. If the client fails to send the information required, the project is at stand and the delivery time is delayed. It is therefore not acceptable for the client to start demanding project delivery on any other tentative date that is not approved by PAC Designs in writing.
PAC Designs is a big entity and to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.
This is why we ask that you provide all the required information at least two (2) week prior to the agreed completion date. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. If your project involves Search Engine Optimization we need the text content for your site agreed in advance so that the SEO can be planned and completed efficiently.
If you agree to provide us with the required information and subsequently fail to do before the agreed time, we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so.
PAC Designs agree to make periodical updates to any sites commissioned and hosted for PAC Designs. This is subject to a fair usage clause. PAC Designs reserve the right to refuse to update websites if such requests exceed 3 hours of development time per site per annum.
NOTE: Text content should be delivered as Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. Contact us if you need clarification on this. All images MUST be sent via email and this is mandatory. PAC Designs is not responsible of sourcing images for the client
If you are commissioning a CMS website, you will be provided with a content management system so that you are able to keep your content up to date yourself.
Invoices will be provided by PAC Designs upon completion but before publishing the live website. Invoices are normally sent via email. Invoices are due upon receipt. Accounts that remain unpaid ten (10) days after the date of the invoice will be assessed a service charge in the amount of the higher of twenty percent (20%) or Ksh300 per month of the total amount due, whichever is greater.
Client agrees to reimburse PAC Designs for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography, plugins etc. This payment will be required prior to the purchase of the additional required materials. If the client asks for these additional after reviewing the project, we expect the client to procure these items and send to us for use. PAC Designs will not procure anything on behalf of the client.
PAC Designs makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Microsoft Edge, Google Chrome, etc.). The client agrees that PAC Designs cannot guarantee correct functionality with all browser software across different operating systems.
PAC Designs cannot accept responsibility for web pages which do not display acceptably in obselete version or new versions of browsers released after the website have been designed and handed over to the Client. As such, PAC Designs reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.
Accounts unpaid ten (10) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on PAC Designs Web space, PAC Designs will, at its discretion, remove all such material from its web space. PAC Designs is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Cheques returned for insufficient funds will be assessed a return charge of Ksh 2500 and the Client’s account will immediately be considered to be in default until full payment is received. Clients with accounts in default agree to pay PAC Designs reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by PAC Designs in enforcing these Terms and Conditions.
Termination of services by the Client must be requested in a written notice or email and will be effective on receipt of such notice. Telephone requests for termination of services will not be honored until and unless confirmed in writing or email. The Client will be invoiced for design work completed to the date of first notice of cancellation for payment in full within fourteen (14) days. If a client terminates the contract because they have refused to honor the information required for PAC Designs to do the project, this cancellation is at the clients cost therefore no any refund is done and the balance MUST be paid in 5 days. Contact us if you need any clarity on this subject.
All PAC Designs services may be used for lawful purposes only. You agree to indemnify and hold PAC Designs harmless from any claims resulting from your use of our service that damages you or any other party.
The Client retains the copyright to data, files and graphic logos provided by the Client, and grants PAC Designs the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting PAC Designs permission and rights for use of the same and agrees to indemnify and hold harmless PAC Designs from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to PAC Designs that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
Unless otherwise specified in the project quotation, this agreement assumes that any text will be provided by the Client in electronic format (text files delivered on Google drive or via e-mail ) and that all photographs and other graphics will be provided in .gif, .jpeg, .png. Although every reasonable attempt shall be made by PAC Designs to return to the Client any images or printed material provided for use in creation of the Client’s website, such return cannot be guaranteed.
A link to PAC Designs will appear in either small type or by a small graphic at the bottom of the Client’s website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 5% of the total development charges will be applied. When total development charges are less than Ksh5000, a fixed fee of Ksh1000 will be applied. The Client also agrees that the website developed for the Client may be presented in PAC Designs portfolio.
If the Client’s website is to be installed on a third-party server, PAC Designs must be granted temporary read/write access to the Client’s storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.
PAC Designs cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.
PAC Designs can purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the PAC Designs. The loss, cancellation or otherwise of the domain brought about by non or late payment by the client is not the responsibility of PAC Designs. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.
These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s acceptance via email, text or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment via online integration is also an acceptance of our terms and conditions.
This Agreement shall be governed by Kenyan Law.
PAC Designs hereby excludes itself, its Employees and or Agents from all and any liability from:
Loss or damage caused by any inaccuracy;
Loss or damage caused by omission;
Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.
The entire liability of PAC Designs to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.
In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid clause.
PAC Design is one of the few web application and software service providers in the world that offers high-end Web designing, App Development, Software development services. PAC Designs is a division of The PAC Ltd, which is a worldwide consultancy service provider that was established in 2013 and later incorporated
